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| F.A.Q |
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| Q. |
I have exhausted my UI Extended Benefits, what do I do now? |
| A. |
The following are specific organizations that may be able to assist you:
DEPARTMENT OF TRANSITIONAL ASSISTANCE
For food and nutritional assistance, cash assistance, and employment supports.
WWW.MASS.GOV/DTA
Application Information Hotline 1-800-249-2007.
SNAP Hotline (Supplemental Nutrition Assistance Program, formerly known as Food Stamps) 1-866-950-FOOD (3663)
MASSACHUSETTS HEALTH INSURANCE CONNECTOR
For assistance with finding a health insurance plan.
WWW.MAHEALTHCONNECTOR.ORG 1-877-623-6765
DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
For housing, shelter and fuel assistance.
WWW.MASS.GOV/DHCD
Division of Housing Stabilization 1-877-418-3308
Fuel Assistance and Weatherization 1-800-632-8175
DEPARTMENT OF VETERAN SERVICES
Benefits and resources for veterans and their families may be available through your local Veterans Service Officer. To find one near you, go to “Quick Links” on the following website:
WWW.MASS.GOV/VETERANS
DEPARTMENT OF REVENUE, CHILD SUPPORT ENFORCEMENT
For assistance with child support orders.
WWW.MASS.GOV/CSE 1-800-332-2733
ATTORNEY GENERALS OFFICE
For residents who are facing challenges in the area of consumer protection, fraud, civil rights violations, health care, and insurance issues.
WWW.MASS.GOV/AGO
Public Inquiry & Assistance Center Hotline 1-617-727-8400
PROJECT BREAD FOODSOURCE HOTLINE
To locate food pantries and other nutrition resources in your community.
www.PROJECTBREAD.org 1-800-645-8333
MASSACHUSETTS ASSOCIATION OF COMMUNITY ACTION AGENCIES (MASSCAP) Community Action Agencies (CAA) provide various services including fuel and weatherization assistance, homelessness prevention, emergency food assistance, and job training. To find one near you, go to “Site Map” on the following website:
WWW.MASSCAP.ORG |
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| Q. |
I have a problem with my unemployment claim, who do I call? |
| A. |
Contact the Problem Resolution Unit
By phone: 617-626-6800 for questions regarding the status of your claim;
617-626-5400 for a problem regarding your claim that you have been unable to resolve.
For use by Individuals with Disabilities:
TDD/TTY: 1-888-527-1912
Relay Operator: 1-800-439-0183
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| Q. |
I worked in Massachusetts but live in a bordering state, where do I go for services? |
| A. |
You can use any State One Stop Center in either your state of residence or where you worked.
Click here to locate a One Stop Career Center in your state.
Click here for a listing of all Massachusetts One Stop Career Centers. |
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| Q. |
In which languages are services offered at BerkshireWorks? |
| A. |
Career Center Seminars are offered in English each week and monthy En Espanol. However, non-English speaking jobseekers are welcome to bring an interpreter with them to any seminar. Multi-Lingual informational forms are available, click here to assess those publications.
El Centro de Recursos ofrece Seminarios con una visión general de servicios y los medios disponibles en BerkshireWorks.
Favor registrarse con la recepcionista principal o llamar al el número (413) 499-2220 Ext. 110 en Pittsfield. ó (413) 663-1111 para North Adams. Gracias por visitar BerkshireWorks.org
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| Q. |
I want to file a combined wage (multistate) claim, what do I need to do first? |
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If you are coming to Massachusetts to file a combined wage (multistate) claim (unemployment) you first must contact the Workforce Security Office (UI) in your home state. They will guide you through the process and determine if you quallify. Below is a list of Workforce Security Offices (UI) in all fifty states and the District of Columbia, simply click on the link, it will redirect you to the USDOL website and your state's website. Need directions to BerkshireWorks, click here.
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| Q. |
I am interested in training. What resources are available to me? |
| A. |
Learn more by attending a Career Center Seminar where you will be given the opportunity to register for intensive services. You will be contacted by a staff member shortly after to discuss training and funding options.
The Resource Room includes brochures about educational and training programs as well as financial aid information.
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| Q. |
What resources are available for resume writing? |
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An extensive library of materials on resume development is available in our Resource Room. Workshops on resume writing are also available. These services are available free of charge. Learn more by attending one of our Career Center Seminars. |
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| Q. |
How do I file for unemployment? |
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To file a claim for unemployment compensation from within Massachusetts please call the Massachusetts Division of Unemployment Assistance call center at (877) 626-6800. Out of state, call (617) 626-6800, Monday through Friday, 8:30 a.m. - 4:30 p.m. Click here to file online, or visit our forms and publications page. Other questions concerning how to file a claim,click here.
There is a representative from the Massachusetts Division of Unemployment Assistance available at BerkshireWorks, on a first-come, first-serve basis, during regular business hours to answer any questions or to file a claim.
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| Q. |
How can I find out more about your services? |
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Career Center Seminars are offered on Tuesdays and Thursdays at 2:00 pm. These seminars provide an overview of services and and include a tour of the center.
Please pre-register for a Career Center Seminar, by calling (413) 499-2220 ext 110. Please arrive 15 minutes before the scheduled start time.
El Centro de Recursos ofrece Seminarios con una visión general de servicios y los medios disponibles en BerkshireWorks.
Favor registrarse con la recepcionista principal o llamar al el número (413) 499-2220 Ext. 110 en Pittsfield. ó (413) 663-1111 para North Adams. Gracias por visitar BerkshireWorks.org
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| Q. |
What hours are you open? |
| A. |
Our hours of operation are:
| Monday |
8:30 AM to 5:00 PM |
| Tuesday |
8:30 AM to 5:00 PM |
| Wednesday |
8:30 AM to 5:00 PM |
| Thursday |
8:30 AM to 5:00 PM |
| Friday |
9:30 AM to 5:00 PM
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Click on Massachusetts Legal Holidays for Days the Career Center is Closed
We are also open for special events, contact one of our Business Service Representatives at (413) 499-2220 ext.111 or 138
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| Q. |
How do I get a copy of my 1099-G Statement |
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The 2010 1099G form, required for filing your 2010 taxes, is now available online when you log in to www.mass.gov/dua/webcert. The paper version of the 1099G form will be mailed by January 31, 2011. If you are not able to view the 1099G online or have not received it via mail by February 5th, please call 617-626-5647 to request a copy.
Note: If you need the 2010 1099G form to apply for financial aid (FAFSA), you can print the form by accessing www.mass.gov/dua/webcert |
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| Q. |
How do I apply for an opening listed on the Job Listings page? |
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You may visit our online services website to view positions posted on our daily job list. Simply click the following link www.mass.gov/jobquest insert the "job order number" in the box marked "MJQ job number" and click search. This will bring up the description of the job and how to apply. Some positions listed on our website are confidential openings and require the career center to make a referral. Please contact one of our employment specialists at (413) 499-2220 for assistance. You may also visit our contact us page and e-mail your request. |
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